Patient Experiences

Sherrice Herrmann - Date: 3/5/2026

I have received help with the following:

• Resources in the community

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback

We appreciate everything everyone does for us at MCR. Thank you.

Willie L. Cromer - Date: 02/25/2026

I have received help with the following:

• Scheduling medical appointments
• Navigating healthcare system/Clinical education
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

Good morning 🌞 Everyone 👋🏾 I Want To Give a Shout Out To A couple Of Your Patient Care Coordinaters. Carmen Young and Caroline(my Fav) Caroline Has Been Working W/ Me Extensively. & Yesterday. Carmen & Caroline. Tagged Teamed My Problem. They Both Were Like A Dog🐕 With a Bone. They Wouldn't Let Go Of My Issues. Til They Got This Extremely Grateful 😁 Man Satisfactory Results. I Was @ My Wits End. Confused, Anxiety Attacks,Loss Of Sleep. & GOD 👑🕊Sent Me Two Angels 😇😇. Sooo MCR You've Got Yourselves Two Professional, Courteous Women That Go The Extra Mile & Then Some. Please Keep Em😁 My Hats Off These Women That Represents MCR Soooooo Well.Again Thank You Ladies ♥😁Njoy Y'all's Day 💯✌🏾💞💞😊🥳

Shannelle Rose - Date: 2/25/2026

I have received help with the following:

• Resources in the community
• Housing issues
• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Gerald Berg - Date: 02/24/2026

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

Maria has been more than fantastic and I have appreciated everything she has done. I appreciate the care coordination service and the personal care as well.

Brittany Flowers - Date: 2/3/2026

I have received help with the following:

• Housing issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

Mrs. Erica Baker helped me out with getting some assistance with my rent . She was very kind and made it a easy process definitely will be recommending her to anyone who is in need and having a hard time.

Johnny Brice - Date: 02/02/2026

I have received help with the following:

• Scheduling medical appointments
• Food Resources

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

Maria has helped me in every way..She outstanding and Great... Makes everything so easy and possible... Love her job and it shows..

Christina - Date: 01/22/2026

I have received help with the following:

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

There is definitely no room for improvements when it comes to Erica. She helped me with everything when I was at my lowest unable to do much for myself. The only thing that would help the community more is if more people knew how great this support team is. Thank you so much Erica you are truly a blessing to my family!

Patient Feedback

Erica is an amazing person her heart is so big. I can't thank her enough for helpingbme get through a very difficult time in our lives. She was very fast and knowledgeable on several resources that we did not know about. She referred us to all the right places and they all provided some much needed assistance for us. We are so grateful to MCR's Michelle Coward for referring us to the program and Erica Baker for assisting all the way through with medical understanding, food, clothing, transportation, and several other resources. Anytime we called she was always ready to help and always knew who to call and what to do. I did not have the strength to do all the research and calls that Erica did for us because my condition has really taken over my body and the trauma also rendered me useless. Please keep this program going. Thank you so much Erica keep up the great work!!!

Paul Dutcher - Date: 1/16/2026

I have received help with the following:

• Scheduling medical appointments
• Transportation

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

This agent has gone over and above multiple times overcomming rediculus issues dealing with government transportation that was rife with incompetence. This not only took a lot of time but incredible drive and tact while pushing to make things right.

Johnny Brice - Date: 1/15/2026

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

She was outstanding..very helpful and caring.. a pleasant person and helpful woman

Date: 01/14/2026

I have received help with the following:

• Resources in the community
• Social support
• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

I survived a stroke in 2025, managing recovery while living alone. Because I am still working through the cognitive and language effects of my stroke, I had found the different programs and the connected paperwork impossible to make sense of. Caroline and Erica worked together to connect me to very needed support and helped me navigate the paperwork. They worked with me professionally and patiently at my current level. It was obviously to me that they care deeply about their work and their clients. I felt cared of, heard and respected. Caroline and Erica are assets to MCR Health, and to our community.

Gina Meneely - Date: 11/05/2025

I have received help with the following:

• Resources in the community
• Transportation
• Food Resources
• Social support

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Nancy Gardner - Date: 12/17/2025

I have received help with the following:

• Scheduling medical appointments
• Navigating healthcare system/Clinical education

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

I worked with Briceida Rodriguez LPN PCC on a few medical scheduling/coordination and medication issues. She was knowledgable, helpful and responsive. She stayed on top of the issues until completely resolved, intervening when necessary to keep things on track. In my experience these patient care coordination roles are incredibly helpful and a valuable resource.

Nancy Gardner - Date: 12/16/2025

I have received help with the following:

• Resources in the community

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

I worked with Maria Car, she has been amazing! Very supportive and responsive. Anything she didnt have the answer to, she researched to get the answers. Appreciated her professionalism and general knowledge.

Carol Roberts - Date: 12/13/2025

I have received help with the following:

• Resources in the community
• Transportation
• Navigating healthcare system/Clinical education
• Financial barriers
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

Maria was both pleasant to speak to and extremely helpful. What a rarity in healthcare, administration, or customer service these days! Maria called with a can-do attitude and had me motivated to find ways to solve roadblocks or concerns I had. She helped navigate and find real resources for medical supplies, prescription questions, transportation, and medical providers. Not only did she provide information, but she followed through to ensure connection and resolution. Maria made me feel supported (and remembered from our last conversations even)! I appreciate her and cannot rate her highly enough.

Javier Reyes - Date: 12/10/2025

I have received help with the following:

• Resources in the community

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

So I just wanted to say that Stephanie really helped me out and she was great to supported me to follow through I was just very very pleasant to speak to and I definitely appreciate all the help that she gave me!

Click Here

Chase Phelps - Date: 12/9/2025

I have received help with the following:

• Scheduling medical appointments

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback

Erica was super helpful she was respectful and I appreciate the assistance due to my seizures life has been hard her help has made me feel much better an less stressed

Mark Cedillo - Date: 11/25/2025

I have received help with the following:

• Scheduling medical appointments
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Henry Howard - Date: 11/24/2005

I have received help with the following:

• Scheduling medical appointments
• Transportation

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback

Maria has been by coordinator doing everything to help me get to my appointments. Rides and everything. Call and update on information for appointments and rides. Came to house to check in on me. Going to Dr with me. Helped to walk with me because I can’t see.

Christopher j lebel - Date: 11/19/2025

I have received help with the following:

• Navigating healthcare system/Clinical education

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Candice Hance - Date: 10/13/2025

I have received help with the following:

• Resources in the community
• Housing issues
• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback

Ms Erica is an absolute angel, she was very efficient as well as caring and so so very sweet. I appreciate her so much!!!

Hilda Encarnacion - Date: 11/04/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources
• Social support
• Housing issues
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Rick Makkawy - Date: 11/04/2025

I have received help with the following:

• Scheduling medical appointments

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

I want to express my deep appreciation for Ms. Xochil’s professionalism and her understanding of my condition and the pain that I’m going through. She offered me additional assistance that I don’t currently need. I appreciate all the help and support that I received today, which was refreshing as I wasn’t feeling well. Thank you and kind regards.

Patient Feedback:

Ricki Riddle - Date: 11/04/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Maria came to house and dropped off a cane and was a big help.

Marissa Hamilton Jackson - Date: 10/14/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

On Monday October 13th 2025, Ms. Carmen Young provided me with excellent and above outstanding patient service. She was very informative while being compassionate with my needs at the same time. Throughout the phone conversation, we found out that we were very like minded. I ended the phone call feeling so honored to have spoken with her. I recommend that she be acknowledged for being a wonderful and thoughtful Patient Representative. 10+ stars for Ms. Carmen!😊 Marissa Hamilton Jackson

Barbara Walker - Date: 10/14/2025

I have received help with the following:

• Housing issues
• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Im just great fully that I got someone like Ms Erica to help me every step of the way I appreciate the help she has given to me and my son thank u Ms Erica

Kristi French - Date: 10/10/2025

I have received help with the following:

• Resources in the community
• Social support
• Financial barriers
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

It was so nice to have Carmen‘s help. She was able to access resources that I needed with no hesitation. She has to be the first person that I’ve encountered since my health issues that has been extremely helpful aside from my primary care physician Dr. Douglas Walsh Junior.. I can’t say enough at how happy and relieved I was to have her help. Keep up the good work.

Taran Andrews - Date: 10/09/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services? Don't change a thing!

Patient Feedback:

I can"t tell you how grateful I am that Maria was able to find me a shower chair as I have been very weak on my feet since I started dialysis. Maria was great, she explained everything in detail and I would definitely request her again if I ever needed anything in the future. Great job Maria, keep up the great work!!!

Samantha Ochieng - Date: 10/06/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Maria assisted in getting me a rollator and was fast and efficient in doing so.

Antonia Davis - Date: 09/18/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Maria helped supply and setup the wheelchair for me. She was very helpful and caring and compassionate.

Donna Weeks - Date: 09/04/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services? Everything is great

Patient Feedback:

Everything is great I got my shower chair thank you maria

Verna Haynes - Date: 08/14/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources
• Housing issues
• Financial barriers
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Mrs. Erica is so nice and patient. She has excellent communication and social skills.

Carolina Perdomo - Date: 08/12/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources
• Navigating healthcare system/Clinical education
• Social support
• Housing issues
• Financial barriers
• Medical supplies/equipment
• Facility placement (Skilled Nursing Facility/Assisted Living Facility)

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

How can we improve our services? Nothing.

Patient Feedback:

Excellent services.

Hailey Smith - Date: 4/1/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Food Resources
• Navigating healthcare system/Clinical education
• Social support
• Housing issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Delores Krick - Date: 1/7/2025

I have received help with the following:

• Scheduling medical appointments
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Every one has been great!

Keri Dombek - Date: 07/31/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

MCR is my provider. Thankful for care and resources provided. I also work with Carol Ortiz in a professional setting. She is always amazing and provides great resources for all patients.

Antonina Amico - Date: 08/01/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

I appreciate the follow up. My mind is foggy and it helps😀

William Pacheco - Date: 07/30/2025

I have received help with the following:

• Scheduling medical appointments

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Theodis Burrell - Date: 07/22/2025

I have received help with the following:

• Resources in the community
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services? No everything is good

Patient Feedback:

Miss Maria did everything right and helped me out real good.

Date: 06/26/2025

I have received help with the following:

• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Maria is Amazing , she helped me with tubing I needed. She also called to follow up on me

Joe Dawson - Date: 07/07/2025

I have received help with the following:

• Scheduling medical appointments
• Transportation

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Patient care coordinator Maria!!!! OMG! WOW! She really cares. She is a difference maker. Coordinating between Transportation and the doctor appointment that day was seamless! She is small in stature, BUT huge in heart, care, professionalism, and determination! She met every challenge with a “what CAN we do” attitude. Thank you so much Maria! May the Lord send more like you🙏🏿.

Joe Dawson - Date: 07/07/2025

I have received help with the following:

• Scheduling medical appointments
•Transportation
•Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

How can we improve our services?

We have no complaints or issues with improvements. Maria has gone above and beyond what we could have asked for.

Patient Feedback:

Maria set up transportation by stretcher to and from the medical facility. She waited patiently for the transporters to arrive. They were over an hour late. She made calls to everyone she could to get my brother seen that day. She was successful and he was seen. Im very thankful to have a patient care coordinator to help me navigate my brothers medical needs. I had no idea patient care coordinator was a thing, but im glad it is!

Daisha Perez - Date: 7/7/2025

I have received help with the following:

• Scheduling medical appointments • Social support • Medical supplies/equipment • Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

I just want to take a moment to thank Maria for being such an incredible help during a really overwhelming time. She went above and beyond to make sure I got all my appointments scheduled and helped me get the necessary equipment I need—quickly, kindly, and without making me feel like just another name on a list. Maria was patient, empathetic, and so easy to talk to. She listened to my concerns, followed through on everything she said she would, and made the whole process smoother than I could’ve hoped for. People like her make a huge difference, and I’m incredibly grateful. Thank you, Maria, for your compassion and your care. You made me feel seen and supported.

Alvin Lovett - Date: 07/02/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Social support
• Facility placement (Skilled Nursing Facility/Assisted Living Facility)

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

I have received help with the following:

No improvements needed at this time keep up the great work!

Patient Feedback:

I want to say thank you to Ms. Erica our MCR Health Care Representative, she went above and beyond to help myself and my family with my uncle who suffers from dementias. Miss Erica stayed in contact with us and she was knowledgeable about my uncle's care and if we had any questions or concerns she didn't hesitate answer. Lastly, I can't say enough about Ms Erica's patients, professionalism and kindness, it meant the world to us. Thank you Miss Erica and MCR Health Care for all your help navigating through this challenging time. We are wishing you nothing but the best! Keep up the phenomenal work and service you provide!

Daniel Lyga - Date: 06/24/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources

Please rate our service from 1 (needs improvement) to 10 (excellent): 9

Is there anything we can do to improve our services? No, keep up the good work

Doreena Sanchez - Date: 6/24/2025

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Gwendolyn Harris - Date: 06/11/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Social support
• Financial barriers
• Medical supplies/equipment
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

I greatly appreciate the services that I received from your team especially Erica she has so much patience and I appreciate her. Thank you so much!

Mr. Ashby - Date: 06/12/2025

I have received help with the following:

• Resources in the community
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Maria my patient care coordinator did a wonderful job at helping me get the equipment and information I did not have.

Michael Walker - Date: 06/12/2025

I have received help with the following:

• Social support
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Maria is awesome 👍 She provided a wheelchair and grabber and kindness.

Antonia Nelson - Date: 05/29/2025

I have received help with the following:

• Navigating healthcare system/Clinical education

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the good work

Patient Feedback:

Great service

Carmen Barrios - Date: 05/22/2025

I have received help with the following:

• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

I want to give thanks to God and Natalia as well, she was an ángel for helping me resolve insurance issues to get my studies done. I can’t thank her enough, may God bless her.

James Wiseman - Date: 05/23/2025

I have received help with the following:

• Resources in the community
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

How can we improve our services?

Services I thought was good, not sure if anything needs improving.

Patient Feedback:

Maria was very good to help me. Was very nice to point me in the right direction, Thank you again

Sara Pantojas - Date: 05/20/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Social support

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Ms Shanta Anderson was sent from heaven to help me navigate all the above. She was very patient with me, and also very informative about everything. Sincerely we need more of her kind. Thank you for having someone like her to help others like me with your services. Thank you again!

Melissa Rinus - Date: 05/20/2025

I have received help with the following:

• Resources in the community
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Maria was very helpful, she knew my dad's needs and helped when ever she can! My dad passed on the 16th and she continued to call and check up on us, her compassion and caring went a long ways and we appreciate all that has been done for him thank you Maria from the rinus family!

Lydia Mitchell - Date: 05/15/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Social support
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Maria is the one that started helping me she's been a godsend and help me with a lot thank you for sending her my way

Gabriel Crawford - Date: 05/12/2025

I have received help with the following:

• Scheduling medical appointments
• Transportation
• Social support
• Medical supplies/equipment
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? You guys are perfect!!!

Patient Feedback:

I really enjoyed the great experience with Maria I would recommend I mean anyone to use their wonderful resources

James "Marshall " Jordan - Date: 03/27/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources
• Housing issues
• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

I don't even have words for the effort Ms. Erica has put into helping me. In 4 short days, she's done the lion's share of some heavy lifting to really turn my whole life around. As a person that worries about EVERYTHING, I was struggling to accomplish the mountain of things in front of me. She knocked them ALL out in a matter of days. I hadn't the foggiest notion that this level of assistance existed in any medical network. Please don't change a thing apart from other people's lives in the same manor this program has changed mine. I will be eternally grateful for this blessing!

Hermelinda - Date: 03/24/2025

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Food Resources
• Social support
• Financial barriers
• Medical supplies/equipment

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Me quebre mi cadera y estaba pasando un tiempo muy difícil. La señorita coordinadora Stephanie fue una gran ayuda para mi. Ella siempre fue muy amable y profesional. Tuve un prolema de último momento y ella me ayudó sin pensarlo dos veses estoy muy agradecida con ella y espero que aya mas personas como ella.

Monica Stone - Date: 02/18/2025

I have received help with the following:

• Food Resources
• Financial barriers
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Ms. Carmen Young is an excellent coordinator. She listens to her patients. She went above and beyond to help get the resources that are needed to help her patients. She is one in a million . Ms. Young helped me with food, saved me money on my insurance premium, along with making me feel comfortable. She is an excellent, excellent, excellent person and will not change her for any one.

José Omar Mejia Velasquez - Date: 12/18/2024

I have received help with the following:

• Resources in the community
• Scheduling medical appointments
• Transportation
• Food Resources
• Navigating healthcare system/Clinical education
• Social support
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Emos recibido un excente trato como paciente y el apoyo que nos an brindado en especial la brindada por Natalia Rivera que a estado muy atenta a nuestras citas medicas agradecemos por tal gesto de humanidad por todo el personal que los ha atendido como paciente

Oscar Cortez - Date: 11/04/2024

I have received help with the following:

• Scheduling medical appointments
• Social support
• Medical supplies/equipment
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

How can we improve our services? Excellent

Patient Feedback:

Overall excellent and very professional quick feedback patience and kindness

Bryant Abernethy - Date: 12/18/2024

I have received help with the following:

• Scheduling medical appointments
• Navigating healthcare system/Clinical education
• Social support
• Financial barriers
• Medical supplies/equipment
• Resolving insurance issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

My care coordinator Carol is absolutely amazing she has been a big part of my support system and I'm grateful for her

Alessandra Sarda - Date: 11/7/2024

I have received help with the following:

• Scheduling medical appointments

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? Yes, with the following:

Have more people like Ms. Natalia Rivera to help clients.

Patient Feedback:

I wanna say a special thanks to Ms. Natalia Rivera as she gracefully helped me to get an appointment and even more information about the doctors and resources. Before I had the pleasure of meeting her I was having a really hard time calling the clinic and get someone over the phone that could help me. So I truly believe that is essential to have more people like Ms. Rivera on the network as she was so polite, kind and professional while helping me. Outstanding!

Maria Garcia - Date: 12/13/2024

I have received help with the following:

• Housing issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Stephanie me ayudo en todo momento desde que pase x emergencia con un problema medico. Me dio opciones . Y siempre estaba.pendiente de mi caso. Hace un gran trabajo

Willie Cromer - Date: 05/09/2025

I have received help with the following:

• Scheduling medical appointments
• Transportation

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Yes, my Caroline of Bradenton, Florida, is the absolute epitome of a coordinator. She excels at her job. Her professionalism, along with her dedication and care for this client, oozes through the phone. When I'm anxious, confused, or just lost, she carefully and calmly reassures me that she will give 100% to help resolve the issue at hand. I'm blessed that our paths crossed. You represent MCR well.Your friend and client, W.L.C.

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Jean Cormier - Date: 12/12/2024

I have received help with the following:

• Resources in the community
• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

Erica Baker did an amazing job getting me and my family the help and resources we needed. Communication was key. She always responded immediately to questions and communicated with our parks office staff. She is a very compassionate individual with a huge heart and we can't thank her enough.

Dian Weldon - Date: 12/10/2024

I have received help with the following:

• Resources in the community • Housing issues • Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services? No, keep up the great work

Patient Feedback:

I was suspicious and guarded when I first spoke to your representative (Danelle). I was truly overwhelmed with my assorted situations to the point it was taking a toll on my physical and emotional health. When Erica entered the conversation, I agreed to allow her to proceed with applying for assistance, never expecting anything to materialize. She knew the details and acted upon them immediately and with genuinely great concern. I felt like I must be dealing with someone who saw me as their grandmother, and wanted any and all resources focused on me. I had no idea of the options which she offered. She gave me clearly explicit and direct instructions and walked me through each step from application to required forms, with the urgency of getting things done quickly. I can never express how thankful I am for her and her colleague providing this unexpected care for me. Feeling small and inconsequential and abandoned and alone in a life changing darkness was overwhelming, and then there was a reassuring light that grew brighter with each conversation. Erica was reassuring and warm and understanding and so incredibly helpful! It was like she was born to lead folks to assistance. These employees are gems, and they say volumes about MCR and it's personnel. Thank you is the best I can offer, although I feel like I owe so very much more.

Brittany W - Date: 10/30/2024

I have received help with the following:

• Resources in the community
• Housing issues

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services?

No, keep up the great work

Patient Feedback:

Erica was a god send! The hurricane caused great hardship for me and my family and she went above and beyond to help us and put us in a position to win. I’ve never been able to talk to someone so freely without judgement and she was right there I am very thankful that she made a difficult time easy and took a weight off my shoulders.

Debbie Spearmon - Date: 09/10/2024

I have received help with the following:

• Financial barriers

Please rate our service from 1 (needs improvement) to 10 (excellent): 10

Is there anything we can do to improve our services?

No, keep up the great work

How can we improve our services?

Everything was wonderful, no need to improve anything.

Patient Feedback:

Ms. Erica was a life saver, it was an absolute pleasure to have someone who genuinely cared about people and their situation. I thank you so much Ms. Erica, you have no idea how much I truly appreciate you.