Patient Experiences

I was suspicious and guarded when I first spoke to your representative (Danelle). I was truly overwhelmed with my assorted situations to the point it was taking a toll on my physical and emotional health. When Erica entered the conversation, I agreed to allow her to proceed with applying for assistance, never expecting anything to materialize. She knew the details and acted upon them immediately and with genuinely great concern. I felt like I must be dealing with someone who saw me as their grandmother, and wanted any and all resources focused on me. I had no idea of the options which she offered. She gave me clearly explicit and direct instructions and walked me through each step from application to required forms, with the urgency of getting things done quickly. I can never express how thankful I am for her and her colleague providing this unexpected care for me. Feeling small and inconsequential and abandoned and alone in a life changing darkness was overwhelming, and then there was a reassuring light that grew brighter with each conversation. Erica was reassuring and warm and understanding and so incredibly helpful! It was like she was born to lead folks to assistance. These employees are gems, and they say volumes about MCR and it's personnel. Thank you is the best I can offer, although I feel like I owe so very much more.