Customer Service Representative

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Tired of only talking to people on the phone & only when they’re angry or upset? Do you want to help people get to the healthcare services they need, knowing you’ve made a difference? Do you want to only work Monday thru Friday?

If yes – then come join us at MCR Health where you will be able to provide exceptional customer service to our patients as they call for appointments, when they arrive at our offices to see their physician, or have questions about the services we provide. Our Customer Service Representatives are friendly, courteous, professional, and most importantly – they love our patients!

As part of this role, you will:

Be the first person who greets our patients with a smile
Check-in our patients for their appointments and schedule any needed follow-up appointments
Answer calls to schedule appointments
Answer questions about our services and hours
Call patients to schedule future and same-day appointments
Open positions in: Bradenton, Sarasota, and Arcadia

What you need to bring to this role:

High School Graduate or GED equivalent
Minimum of six months of customer service experience in a fast-paced environment (in healthcare would be a plus)
Excellent listening and interpersonal skills
Ability to effectively interact with customers in stressful situations
Must be flexible, resourceful and able to troubleshoot
Must be able to handle multiple tasks simultaneously and set priorities
Pride in the job you do and the image you present to our patients & visitors
A positive can-do attitude (grumpy people need not apply)
**MCR Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. IND123